Casino Affiliate Program
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Japan faced issues with a delayed deposit of 300,000 yen at Joy Casino, which had not been reflected in his account after a week, despite inquiries. He received immediate reflection for a smaller transfer of 1,000 yen. The Complaints Team facilitated communication with the casino and confirmed that the issue stemmed from complications with the payment provider. Ultimately, the player received the refund after more than ten days. The complaint was considered resolved following the player’s confirmation of the refund.
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If you want to test your skills, take part in tournaments with progressive jackpots. Every day JoyCasino offers no less than 20 events with big prizes. In slots tournaments, the bets depend on the popularity of the game. If you are not ready to make solid deposits, we recommend the “fruit way” – there are always tournaments for less money.
Johanna took over the case, but that didn’t change the casino’s mind and they started their investigation. The casino never updated the player on the case and it remained unresolved. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Joy Casino, your account, withdrawals, or anything else.
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